Post by account_disabled on Dec 8, 2023 22:12:11 GMT -6
Then, do your best to incorporate this information into your answers during the interview. Highlight Important Customer Service Skills As mentioned above, a big reason hiring managers ask you this question is to learn about your customer service skills. This is your chance to brag. Modestly, of course. For example: Empathy, patience, and flexibility are key skills that any customer service professional should possess. You could discuss how to rank these skills based on their level of importance. Or, discuss the importance of demonstrating these qualities when providing customer support. Another option is to provide a situational example of how you used specific skills to improve customer experience in a previous job.
Maybe there was a time when you talked to upset customers and patiently listened to Phone Number List their pain points until you found a solution to their problem. Either way, make sure you emphasize skills specific to the position you're applying for. This way, you can show the hiring manager that you are indeed a good fit for the position. Make things personal by incorporating your own customer experience. Remember, the question is what customer service means to you.
A good way to illustrate this is to draw on your own experience. think of good customer service as quick problem resolution, minimal wait times, and timely communication. Maybe you recently had a really good interaction with a support representative at a retail store that you can dissect as an example of great customer service. As a customer service professional, you might think more deeply about how you have advocated for and provided value to customers in the past. Maybe you convinced your customers not to switch to a competitor by listening to their concerns and doing everything you could to solve their problems. Be sure to avoid ambiguous scenarios and examples.
Maybe there was a time when you talked to upset customers and patiently listened to Phone Number List their pain points until you found a solution to their problem. Either way, make sure you emphasize skills specific to the position you're applying for. This way, you can show the hiring manager that you are indeed a good fit for the position. Make things personal by incorporating your own customer experience. Remember, the question is what customer service means to you.
A good way to illustrate this is to draw on your own experience. think of good customer service as quick problem resolution, minimal wait times, and timely communication. Maybe you recently had a really good interaction with a support representative at a retail store that you can dissect as an example of great customer service. As a customer service professional, you might think more deeply about how you have advocated for and provided value to customers in the past. Maybe you convinced your customers not to switch to a competitor by listening to their concerns and doing everything you could to solve their problems. Be sure to avoid ambiguous scenarios and examples.